Vanessa Hernandez
Wellness Administrator, Access
Vanessa Hernandez
Wellness Administrator, Access
About
Access is the ADA complementary paratransit service for eligible individuals in Los Angeles County, providing shared-ride transportation within ¾ mile of fixed bus routes and Metro Rail stations during operating hours.
HQ
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Access had the drive to build a real wellness culture, but without a centralized platform, efforts stayed fragmented and participation stayed invisible. With Woliba, they brought everything together — activity tracking, team challenges, certified coaching sessions, and real-time reporting — giving their team one place to show up, stay consistent, and hold each other accountable.
The Challenge
Before Woliba, Access was committed to employee wellness in spirit but lacked the infrastructure to make it stick. Participation was hard to track, resources were scattered, and there was no single home for their growing library of fitness goals and education.
Tracking participation across different initiatives was time consuming and error-prone.
No easy way to see which wellness topics resonated, or where interest was quietly fading.
Fitness goals and educational content lived in different places, making consistency hard.
Participation was individual and invisible — no shared team responsibility or social momentum.
The Solution
Woliba gave Access the digital infrastructure to centralize everything and build the accountability culture they’d been working toward. Three features drove the transformation.
Centralized every wellness activity, so employees log progress easily and admins see participation in real time.
Monthly Lunch & Learns on metabolism, stress‑release stretches, and dumbbell workouts — led by certified coaches.
Woliba’s challenge framework turned individual goals into a shared team responsibility making progress visible and motivating.
Real-time dashboards eliminated manual tracking and gave the team instant visibility into what was working.
The Journey
Access joined in August 2024 and hit the ground running — building participation, deepening programming, and growing their active base every year since.
Within months, Access enrolled 46 users against 40 seats — 115% enrollment. 60% were immediately active, completing 36 challenge entries and forming early habits around fitness and the Health Hub.
Active users grew to 70% of the platform. Challenge participation climbed to 53 entries, and the Certified Coach Lunch & Learn series established a rhythm of monthly expert-led education employees looked forward to.
77% of the platform is now active — the highest rate yet. Event attendance jumped to 12 in just five months, and challenge entries (65) already exceed all of 2025 with seven months still to go.
Engagement Data
From 60% active users at launch to 77% and rising in 2026, Access has steadily expanded the reach and depth of their wellness program.
Platform enrollment vs. purchased seats
46 users / 40 seats
Active users in 2026 (YTD)
↑ from 60% at launch
Total wellness activities completed
10 avg per user
Challenge participation rate
~2× industry average
What’s Next
With a strong foundation in place, Access is focused on deepening the connection between education and action through the rest of 2026.
Continuing the monthly certified-coach series, giving employees expert health education they can act on immediately.
Keeping per-user engagement consistent so wellness stays a long-term habit, not a seasonal spike.
Consolidating payroll, HR, and performance tools into Lattice dramatically
reduced manual work.
Automated onboarding and payroll processes saved significant administrative time.
Compensation updates became seamless, eliminating spreadsheet headaches.
A unified system enabled Strike Graph’s lean HR team to prioritize strategic work.
“Access utilized Woliba to make wellness meaningful and visible across our team. With 48% challenge participation and an average of 10 activities per user, our employees stay motivated and connected — all while making administration seamless.”
— Vanessa Hernandez, Wellness Administrator, Access
Vanessa Hernandez
Wellness Administrator, Access
See how Woliba can help your team go from scattered to fully engaged — at any size, in any industry.
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